MUSCAT : In a statement, the Consumer Protection Authority (CPA) said the court imposed a total fine of RO 2,800 on the establishment and its owner, in addition to obligating them to bear the costs of the criminal case.

The case dates back to a complaint filed by a consumer with the Authority’s department in Barka, stating that he had entered into a contract with the establishment to custom-make home furniture, including sofas, beds and curtains, at a total cost of RO 1,500. The consumer paid an advance of RO 700, with the agreement stipulating that the work would be completed within three months. However, the establishment failed to deliver any of the agreed items, prompting the consumer to lodge an official complaint seeking a refund.

Upon being confronted, the owner of the establishment acknowledged the contractual relationship and admitted the delay in carrying out the work. As a result, the authority took the necessary legal measures and referred the case to the Public Prosecution, which completed its investigations and forwarded the case to the competent court.

After reviewing the case and hearing the parties, the court issued a judgment in absentia against the company and its representative for the misdemeanour of failing to provide the service in a proper manner and in accordance with its nature. The court imposed a fine of RO 1,000 on each of them, with an order to suspend the penalty if they settle the claimed amount within one month.

The court also ordered the defendants to pay the criminal costs and, on the civil side, ruled to rescind the contract, obligating them to repay RO 700 to the consumer, in addition to RO 100 in compensatory damages.

The Consumer Protection Authority reaffirmed its commitment to enforcing market regulations and protecting consumer rights, urging all institutions and companies to fully comply with applicable laws and regulations, and stressing that it will take firm legal action against violators.

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