Muscat – The ‘Hima’ portal serves both consumers and suppliers by providing a wide range of services that meet community expectations, while also empowering the Authority’s employees to perform their tasks more effectively. It reflects the Authority’s commitment to modernising government services in alignment with the national priorities of governance and institutional development, as outlined in Oman Vision 2040.

The portal offers a comprehensive set of services designed to simplify procedures for beneficiaries. These include filing complaints, submitting reports, price approvals, requests to add products or services, recalls and alerts, and services for in-person visitors.

The portal is distinguished by a user-friendly interface and simplified registration steps, enabling consumers to file complaints or reports either in writing or through voice recordings. It also allows users to track their requests and monitor progress via a personalised dashboard, ensuring faster response times and more efficient processing.

The launch of the portal is part of a broader series of initiatives undertaken by the Authority to leverage modern technologies in serving the community and enhancing operational efficiency.