MUSCAT – According to the CPA, the complaint stemmed from the company’s failure to meet the agreed-upon deadline for installing fire protection equipment in a building, as stipulated in the service contract. Despite initial agreements, the company delayed the installation, prompting the consumer to lodge an official complaint with the Authority.

In response, the CPA initiated legal procedures and facilitated communication between both parties, ultimately leading to an amicable settlement. The consumer was refunded the full amount paid.
The Authority emphasised that this action is part of its ongoing mission to uphold consumer rights and ensure transparency and fairness in commercial transactions. It also reiterated the importance of service providers honouring contractual obligations and responding promptly to consumer concerns.

The CPA reaffirmed its continued commitment to addressing consumer complaints and enhancing trust in the local market.