MUSCAT – According to a statement from the CPA, the consumer had purchased a brand-new vehicle from the dealership. However, upon use, a technical defect was discovered. The consumer subsequently requested repairs, or alternatively, a replacement or refund.
Despite repeated attempts, the dealership failed to respond adequately, prompting the consumer to file a formal complaint with the CPA.
With the intervention of the Authority, both parties reached an amicable agreement. As part of the settlement, the dealership agreed to refund the full purchase amount, including registration fees, totalling RO 10,058.500, in return for returning the vehicle and terminating the contract between the two parties.
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