MUSCAT : In a statement, the CPA emphasised that these requirements are crucial for safeguarding consumer rights in the e-commerce landscape.

As per Article 33 of the Consumer Protection Law and its Executive Regulations, “without prejudice to consumer rights and the obligations stipulated in the Law and its regulations, the provider, advertiser, and agent located in the Sultanate of Oman – or those who have a representative or agent within it – must comply with the specified obligations when engaging in remote contracts.”

Under the Law, the provider is required to comply with the following requirements:

1 Obtain approval from the relevant authority.
2 Display the product on the electronic platform in its actual form.
3 Specify the place, date and method of product delivery.
4 Establish a clear exchange and return policy without prejudice to the provisions of the Law and its regulations.

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