Muscat – The CPA stated that it had received a complaint from a consumer who had agreed with a commercial establishment to design and install doors for his home for a total of RO 1,200.
However, the company delayed the delivery of the doors and failed to complete the work in accordance with the contract signed between both parties, in addition to showing reluctance in responding to the consumer’s demands. This prompted the consumer to file a complaint with the Directorate, which took the necessary actions to address the issue and facilitate an amicable settlement.

From a resident of the governorate who had contracted with the establishment to design and install doors for their home, with a total agreed cost of RO 1,200. However, the company reportedly delayed the delivery of the doors and failed to complete the installation as per the terms of the signed contract. Furthermore, the consumer alleged a lack of responsiveness from the company regarding their concerns.

As a result, the contract was cancelled and the consumer received a full refund of the amount paid.
The Consumer Protection Authority calls on all suppliers to comply with the applicable laws and fulfil the requirements and obligations imposed upon them, as this ensures the protection of consumer rights when providing any goods or services.