Muscat – The court also ordered the representative to refund RO 10,725 for incomplete work and pay RO 2,000 in compensation, totalling over OMR 13,000.
The case arose after a consumer filed a complaint with the Directorate General of Consumer Protection Authority in North Batinah. Despite paying RO 21,000 for construction services, the company failed to meet the specified completion date and did not respond to repeated requests for updates.
Following a failed amicable settlement, the case was escalated to the Public Prosecution, resulting in this court ruling.
“These judicial rulings underscore the pivotal role played by the Consumer Protection Authority in safeguarding consumer rights and holding those who violate consumer protection laws accountable. The case serves as a clear message that non-compliance with consumer protection regulations will not be tolerated,” stated the Authority.
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