Muscat: A consumer who contracted an aluminum workshop to manufacture and install windows for his house received a full refund after the establishment failed to meet the agreed-upon specifications and deadlines. Because of the workshop’s delays and lack of response, the customer lodged a formal complaint with the Directorate General of Consumer Protection in North Batinah.
Acting swiftly, the Directorate mediated a settlement that led to the termination of the contract and the recovery of the RO 2,300 the consumer had paid in advance. The case was resolved under Article 19, Item 5, of the Consumer Protection Law, which obliges suppliers to fulfill their commitments within the agreed timeframe.
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