Muscat – The resolution came after a consumer filed a complaint regarding defects in a home constructed by the company. Approximately 18 months post-handover, the homeowner began experiencing various issues, including detaching ceramic tiles, cracks in outer walls, and waterproofing failures.
Despite spending RO 3,300 on repairs, the consumer continued to face new construction-related problems.
Upon receiving the complaint, the Consumer Protection Department promptly appointed a consultant to evaluate the situation. The consultant confirmed the defects and estimated repair costs at around RO 1,700.
Under the terms of the settlement, the construction company has agreed to waive the outstanding balance owed by the consumer, who will now cover the repair expenses.
This case underscores the department’s dedication to resolving consumer grievances and promoting fair practices in the marketplace.