Muscat – The case, as per a statement from the Consumer Protection Authority (CPA), stemmed from a complaint filed by a consumer who had engaged a domestic worker through the manpower establishment.

However, the consumer had to return the domestic worker within a month due to her refusal to work. The establishment subsequently refused to provide an alternative worker and delayed the return of the RO 900 paid by the consumer.

Upon receiving the complaint, the Directorate General of CPA in Salalah initiated an investigation. Both parties were summoned, and the case was subsequently referred to the Public Prosecution. After a thorough review, the Public Prosecution forwarded the case to the Court of First Instance in Salalah.
The court found the establishment’s owner guilty of the charges and imposed fines. Additionally, the court directed that the civil claims be handled by the competent court.

The Consumer Protection Authority has reiterated the importance of compliance with the Consumer Protection Law and its related regulations. All merchants and business owners are urged to adhere to these provisions to protect consumer rights and maintain ethical business practices.