Muscat – Airlines are required to publish their policies for transporting passengers with disabilities and special needs, including the need for passengers to disclose their condition and necessary equipment when booking. Airlines cannot ask passengers to waive their rights and must permit the transport of essential mobility devices and service animals, subject to approval. If these devices are damaged or lost, airlines must ensure their return or provide compensation. If a wheelchair is delayed, the airline must offer an alternative and compensate the passenger. Failure to provide necessary services will result in compensation of up to 200% of the ticket value.

Regarding baggage: Passengers can transport baggage according to the contract terms, including the allowed number, size, and weight. Valuable items must be declared prior to handover. If such baggage is lost or damaged, compensation will be based on the declared value.

Baggage Handling: Airlines must register baggage as per the allowed limits and charge for excess baggage. Special arrangements must be made for oversized items. If baggage does not arrive within 21 days, it is considered lost, and compensation is required. Passengers must report damage within 24 hours of arrival.

Compensation: Airlines must compensate passengers for each piece of lost or damaged baggage and ensure delivery if the passenger cannot travel after check-in. Delays or losses will be compensated based on the number of days and incurred financial costs.
Administrative penalties: Without prejudice to the penalties stipulated in the aforementioned Civil Aviation Law, anyone who violates the provisions of these regulations shall be subject to the same penalties stipulated in Civil Aviation Law.