Muscat – As per a CPA statement, the consumer had contracted the establishment to customise doors at a cost of RO 7,870. However, upon the agreed delivery date, the consumer discovered that the establishment had closed its operations.

The consumer then filed a complaint with the Authority, which summoned the relevant parties from the carpentry establishment. After careful investigation and discussions, the parties agreed to an amicable resolution that resulted in a full refund to the consumer.

The Consumer Protection Authority calls upon suppliers to adhere to the laws in force in the field of consumer protection and to fulfill the conditions and obligations imposed on them, as this preserves the rights of consumers when providing them with any goods or services.