Muscat – This initiative aims to transform the way government services are delivered by focusing on a comprehensive evaluation and improvement strategy.
Key objectives of the initiative:
• Evaluate and improve the government unit services
• Raise the performance of the institutional proficiency indicators of the government units
• Design an ideal experience that meets the expectations of beneficiaries of government services
• Diagnose the actual reality and identify possible improvement opportunities
• Streamline service procedures and delivery environments across various government unit outlets.
The Ministry of Labour’s new initiative underscores its commitment to enhancing the public service experience by adopting leading administrative practices and responding proactively to beneficiary needs.