MUSCAT – The court found the establishment’s representatives guilty of failing to provide the agreed-upon service to a customer who had paid the contract value in full. The court ordered the representatives to serve imprisonment and pay fines for their actions, after the customer filed a claim with the Consumer Protection Authority (CPA).
“The court ordered the guilty parties to pay a fine of OMR 500 and further ordered one of them to serve a three-month prison sentence. Additionally, the company was directed to return the payment of OMR 2000 to the customer, along with OMR 300 as compensation for the delay. The company was also required to pay civil defense and attorney fees,” the CPA stated.
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