MUSCAT : Bank Muscat, the leading financial services provider in the Sultanate of Oman, announced the launch of an innovative Virtual Simulation and Gamification platform as part of its prestigious EAGLEs Programme for branch managers and employees. This strategic initiative reinforces the Bank’s commitment to developing next-generation banking leaders through an immersive, technology-driven learning experience enhanced by Artificial Intelligence (AI). The platform represents a significant leap forward in banking education, combining advanced virtual simulation technology AI-driven insights, and engaging gamification elements. It enables branch managers and employees to navigate realistic banking scenarios, make critical decisions in real time, and develop essential leadership competencies within a dynamic, risk-free learning environment. Through AI-powered analytics and adaptive learning models, the platform provides personalized feedback, identifies capability gaps, and tailors development pathways to strengthen overall staff performance.

Bank Muscat is keen to invest in developing the skills of its employees, reflecting its vision to remain at the forefront of banking innovation in Oman. This new platform, which integrates Virtual Reality and Artificial Intelligence, will further cultivate a culture of excellence, innovation, and sustainable professional growth, enabling employees to better serve customers and contribute to developing services. Ultimately, this approach creates a success-driven work culture that values innovation and fosters a supportive environment for employees.

The EAGLEs Programme is part of the Bank’s ongoing efforts to align with customer expectations and meet their banking needs, in line with its vision, “To serve you better, everyday.” The programme is a leading initiative in the field of leadership engagement and development. The incorporation of AI-enabled learning and advanced simulation technologies elevates the programme to new heights marking a pivotal moment in the Bank’s Talent Development Strategy and aligning with Bank Muscat’s broader digital and AI transformation agenda.

Bank Muscat places great importance on developing the skills of its employees through a wide range of training programmes and educational opportunities from the outset of their employment. The Bank has set a strategic plan aimed at extending its support to developing human resources and opening new pathways for young Omanis to showcase their professional potential. This includes cross-department coordination to assess staff needs using AI-supported insights, responding proactively to evolving workforce and sector demands, and investing in new technologies to elevate employee training requirements.