MUSCAT – The amount represented part of the value of a new vehicle the consumer had purchased, in a case that underscores the Authority’s efforts to protect consumer rights, promote transparency, and ensure a fair market environment.

Details of the case indicate that the consumer had agreed to purchase a new vehicle with specific specifications and within an agreed delivery period. However, the agency failed to deliver the vehicle as per the agreed timeframe and requirements. In response, the consumer filed a complaint with the CPA, which promptly initiated its procedures and summoned the responsible parties from the agency.
After discussions aimed at reaching an amicable settlement, both parties agreed to refund the amount of RO 3,850 to the consumer.

The Consumer Protection Authority reaffirmed its commitment to safeguarding the rights and safety of consumers and urged all suppliers to adhere to laws and regulations governing consumer relations. The Authority emphasized that such actions contribute to enhancing transparency, trust, and fairness in the marketplace, in line with the objectives of Oman Vision 2040, which seeks to build a sustainable and equitable economic and social system.