Muscat – This ambitious project was revealed by His Excellency Eng. Ahmed bin Mohammed Al Humaidi, Chairman of Muscat Municipality, during the 8th Conference of the Omani Society for Human Resources Management (OSHRM).

The Unified Municipal System, which is set to be largest digital initiative at the governorate and municipal level, integrates artificial intelligence and advanced technologies. It is expected to reduce daily operations by approximately 30–40 percent, marking a turning point in the efficiency and modernization of municipal services.

Speaking at the conference, His Excellency Al Humaidi emphasised that Muscat Governorate is pioneering a digital-first approach through this national-level initiative. The tender for the Unified Municipal System has already been issued and is set to be awarded during the current quarter. Once implemented, the system will unify and automate municipal services, cut administrative workloads, and significantly enhance service delivery to the public.