Muscat – As per a statement from the CPA, the agencies failed to deliver domestic workers as promised in contracts, violating agreed-upon terms.

The CPA’s complaints department in Muscat Governorate received reports from multiple consumers who had entered into contracts with manpower recruitment offices to bring in domestic workers. Despite paying advance payments and agreeing on specific delivery dates, these agencies failed to fulfill their obligations.

The CPA initiated legal procedures to facilitate amicable resolutions. As a result, the CPA was able to negotiate settlements that included the termination of contracts and the recovery of the advance payments.

In light of these developments, the CPA emphasized the importance of compliance among recruitment agencies with the terms stipulated in the Consumer Protection Law. Additionally, the CPA advised consumers to ensure they have clear and comprehensive contracts with recruitment offices to safeguard their interests.