Muscat – As per the CPA statement, the consumer had lodged a complaint detailing several persistent issues with the vehicle, including problems with the steering wheel control and a malfunctioning sound system.

Despite multiple attempts by the dealership to address these concerns, the problems remained unresolved, prompting the consumer to seek assistance from the Consumer Protection Authority.
Following discussions with concerned officials from the dealership, it was acknowledged that the malfunctions could not be resolved despite their efforts. Consequently, a mutual agreement was reached between the parties, leading to the return of the vehicle and a refund amounting to RO 75,000 to the consumer.

“Such settlements underscore the pivotal role of the Consumer Protection Authority in safeguarding consumer rights and holding accountable entities that fail to adhere to consumer protection laws,’’ stated the CPA.