Muscat: The Consumer Protection Authority (CPA) in Barka has successfully resolved a significant consumer complaint involving a vehicle purchase that turned sour shortly after the initial use. A full refund of RO 15,050 was secured for the consumer, demonstrating the CPA’s commitment to safeguarding consumer rights.

The issue began when the consumer purchased a vehicle for RO 15,050 and soon encountered multiple malfunctions. Upon reaching out to the dealership for assistance, the consumer was unexpectedly asked to pay an additional RO 500 for repairs. Unhappy with this response, the consumer escalated the matter to the Consumer Protection Department in Barka. The CPA facilitated an amicable settlement, leading to the vehicle agency agreeing to refund the full amount paid by the consumer.