Muscat – This was announced during the introductory meeting organised by Nama under the patronage of H.E. Mohammed bin Sulaiman Al Kindi, Governor of Al Batinah North, and in the presence of officials from the Governorate’s wilayats and members of the municipal council.

The second phase comes as part of the digital meters project, through which more than 400,000 meters will be installed in the governorates covered by the company’s services.

As part of this initiative, the subscriber can, free of charge, choose between the two types of digital meters: prepaid (via the balance recharge system) or postpaid (via the billing system).

The meeting reviewed the distinctive features of these meters, which provide continuous and daily readings remotely, making it easier for the company to issue an electronic invoice and improve the billing process by relying on real (not estimated) readings that reflect actual consumption.

This represents a shift in calculating the water consumption bill, which reaches the subscriber via e-mail or through his account on the electronic services portal of the ‘Nama Water Services’ website, where subscriber data can be updated.

The installation of digital meters also contributes to rationalising usage, as the subscriber obtains consumption information. The new system updates the amount of consumption every hour, enabling the subscriber to compare and detect internal leakage cases. It alerts subscribers by sending notifications about the presence of leaks, which allows for quick resolution. This will limit subscribers’ complaints regarding the high consumption bill.

Digital meters also contribute to reducing water loss for the company by calculating the amount of water distributed by the main meter for the area compared to the total amount of water received by the home meters in the area. In the event of differences, leaks are identified, loss sites are detected and treated.