Muscat – This regulation, issued under the Ministerial Decision NO. 757/2024, aims to enhance protections for passengers traveling from, to, or within Oman.
The provisions of these regulations apply to the following:

1. Flights departing from the Sultanate of Oman airports, whether the air carrier is national or foreign.
   
2. Flights arriving at the airports of the Sultanate of Oman by a national air carrier, unless the passenger is compensated or assisted according to the regulations of the country of departure.
   
3. Domestic flights between the Sultanate of Oman airports.
   
4. A passenger holding a travel ticket issued under the frequent flyer program or any other commercial program offered by the air carrier or its representative. The provisions of this regulation do not apply to passengers traveling free of charge or at a reduced fare that is not available to the public.
   The regulation (Article 8) stipulates that the passenger must adhere to the following:
   
   1.Providing the air carrier or its representative with correct personal data and contact details during the booking procedure.
   2.Comply with the safety and discipline instructions issued by the aircrew on board the aircraft.
   3.Review the terms and conditions of the contract of carriage prior to completing the booking process.
   4.Disclose any special needs thereof, if any, prior to confirming the reservation.
   5.Complete the travel procedures at the time specified by the air carrier and follow the air carrier’s instructions.
   6.Ensure the validity of travel documents and documents required for entry to the destination and stopping points.
   
   The air carrier shall not be required to pay any compensation in the event the passenger fails to comply with any of the above-mentioned obligations.
   
   As per the regulation the air carrier must adhere to the following:
   1.Providing the passenger with all the terms and conditions of the contract of carriage before completing the reservation process.
   2.Providing the competent authority with all the required information, data, and statistics.
   3.Refrain from accepting passengers who do not satisfy the travel documents and requirements.
   4.Observe transparency in advertising the ticket fares, flights, and services provided thereby.
   5.Avoid adding any undisclosed fees to the ticket’s fare or services.
   If the air carrier fails to comply with its obligation stipulated in the above 3rd clause of these Regulations, it shall bear any consequences resulting from its acceptance of the passenger and shall be obligated to refund the full value of the travel ticket and provide the necessary care and support to the passenger.
   
   The air carrier is obligated to limit overbooking. According to the criteria determined by the air carrier, the air carrier may prevent some passengers from traveling if the flight is overbooked and there is no volunteer. Passengers with disabilities, special-needs passengers, first-degree relatives, unaccompanied minors and accompanying housemaids, are exempt from the travel ban. 1
   If boarding is denied to passengers against their will, the air carrier is obligated to:
   
   1.Provide written information to the passenger about his rights.
   2.Allow the passenger to choose between traveling on another flight of the same air carrier or another air carrier, in which case the air carrier shall bear the difference in fare, if any.
   3.Enable the passenger to travel when an alternative seat is available on the same flight in a higher class than the class contracted with the passenger, and the alternative class shall be free of charge.
   
   A passenger shall not be entitled to compensation for denial of boarding in the following cases:
   
   1.Noncompliance with the provisions of Article 8 of these Regulations.
   2.Where the air carrier provides a comparable flight within less than two hours as of the originally scheduled time of departure; without prejudice to the passenger’s right to care and support in accordance with the provisions of these regulations.
   
   If the air carrier denies a passenger boarding and a similar flight is provided within two hours to six hours of the originally scheduled departure time, the air carrier shall be obligated to compensate the passenger 50 percent of the value of the travel ticket for the unused sector, without prejudice to the right of the passenger to receive the care and support as stipulated in these regulations.
   
   In the event the air carrier denies a passenger boarding and a similar flight is provided for a period of more than six hours from the originally scheduled departure time, the passenger has the right to demand compensation from the air carrier for the denial of boarding in accordance with the flight cancellation provisions stipulated in these regulations.
   
   In the event the air carrier denies a passenger boarding and the passenger decides to terminate the contract, the air carrier shall:
   1.For unused tickets reimburse the full value of the unutilized ticket plus a compensation equal to (100%) of said value.
   2.For partially utilized tickets, refund the value of the ticket (unutilized itinerary) plus compensation equal to (50%) of the total ticket value.
   Where the air carrier notifies the passenger of the cancellation of the international flights within a period not exceeding fourteen days (14) from the scheduled time of departure, the air carrier shall:
   1.Explain to the passenger his rights to care and support. 2.Offer the passenger the available alternative flights and pay the passenger a compensation equal to:

• RO 108 for all flights with a distance not exceeding (1,500) kilometers.
• RO 173 for all flights with a distance between 1,500 and 3,500 kilometers. \
• RO 260 for all flights exceeding 3,500 kilometers.
  The air distance between the departure airport and the final destination airport is taken into account when calculating the distance for the purpose of determining the compensation.
  The passenger has the right to terminate the contract of carriage upon cancellation of the flight and non-acceptance of the alternative flight and refund the value of the travel ticket for the unused sector, including any additional fees he has paid, without prejudice to the passenger’s right to compensation.
  
  No compensation shall be provided if the passenger is informed about the cancellation of the international flights at least fourteen days 14 before the scheduled time of departure. The passenger has the right to an alternative flight or to terminate the contract, and the air carrier is exempted from providing care and support. The termination of the contract of carriage shall result in a refund of the unused sector, including any additional fees paid by the passenger to complete the reservation, such as seat selection fees, and baggage