Muscat – The consumer had purchased a new vehicle that developed significant mechanical issues shortly after delivery.

Despite initial attempts by the car dealership to rectify the problems, including replacing the battery, the vehicle continued to experience malfunctions with the electric steering and brake systems.


Subsequently, the consumer filed a complaint with the Consumer Protection Authority.

Following investigations and mediation efforts, the dealership agreed to an amicable settlement, refunding the consumer RO 12,000 and taking back the defective vehicle.

This resolution aligns with Article 16 of the Consumer Protection Law, which allows consumers to replace or return defective goods within 15 days of receipt without incurring additional costs if the product fails to meet standard specifications or serve its intended purpose.

The CPA emphasizes the importance of suppliers adhering to consumer protection laws and fulfilling their obligations to ensure consumer rights and safety. The CPA also highlights the necessity for thorough technical inspections of vehicles before sale to prevent post-purchase issues or defects.