Muscat: Airports and airlines worldwide advised passengers to arrive earlier than usual as they grappled with a widespread IT outage. The disruption, traced to a configuration change in Microsoft’s/Crowdstrike outage, left users unable to access various Office 365 apps and services, impacting multiple industries, including aviation, banking, and media.
Hong Kong International Airport reported the Microsoft outage affected several airlines, prompting a switch to manual check-ins while maintaining flight operations. Similarly, Singapore’s Changi Airport also resorted to manual check-ins to manage the situation.
The aviation sector, known for its sensitivity to timing, was hit particularly hard. Airlines rely on tightly coordinated schedules managed by air traffic control, where even minor delays can cascade into significant disruptions for the rest of the day. Major carriers across the United States, Asia, and Europe, including Ryanair, Delta, and Air India, reported delays and disruptions due to the outage.
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Bangalore International Airport Limited (BIAL) confirmed that a global outage with the Navitaire Departure Control System (DCS) affected operations since 10:40 IST on July 19, 2024. Airlines such as IndiGo, Akasa, SpiceJet, and Air India Express experienced disruptions, with IndiGo issuing handwritten boarding passes to passengers to cope with the outage. The Common Use Terminal Equipment (CUTE) and Common Use Self Service (CUSS) systems also faced issues.
