Muscat: The Primary Court in the Wilayat of Liwa recently issued two judicial rulings against two defendants for violating Consumer Protection Law No. 66/2014, resulting in financial fines being imposed.
In the first case, the Directorate General of Consumer Protection in North Al Batinah Governorate received a complaint from a consumer who stated that he had entered into an agreement with a commercial establishment to customize home furnishings for a total of OMR 2,200 within a two-month timeframe.
However, after the specified period elapsed, the consumer contacted the worker responsible, who informed them that the furniture had not arrived from Egypt and requested further patience. The commercial establishment caused significant delays in completing the work, leaving the consumer with no alternative but to lodge a complaint with the Directorate Generalof Consumer Protection in North Al Batinah Governorate.
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The court convicted the accused party for failing to provide the consumer with adequate and timely service and imposed a fine of OMR 100 on the establishment, in addition to ordering it to pay legal expenses.
In the second complaint, the consumer reported that the establishment with which he made an agreement failed to deliver the furniture within the agreed timeframe, despite having already paid OMR 400 of the total amount of OMR 550. Furthermore, the establishment neither refunded the amount paid nor fulfilled their obligation to carry out the required service. Consequently, the consumer filed a complaint with the Directorate, which took appropriate actions and referred the case to the public prosecution for investigation, leading to its referral to the competent court.
The court found the defendants guilty of violating the Consumer Protection Law by failing to refund the consumer’s payment for the service. They were each fined OMR 100 and ordered to bear the legal expenses.
The Consumer Protection Authority (CPA), through its various directorates and departments, emphasizes the importance of suppliers adhering to the existing laws, regulations, and systems concerning consumer protection. It also advises them that compliance with these guidelines is crucial to avoid legal consequences.
