MUSCAT : In line with its customer-centric vision ‘To serve you better, everyday’, Bank Muscat, the leading financial services provider in the Sultanate, has launched a new service within its Internet and Mobile banking channels, which enables customers to submit applications for loans and credit cards digitally. The new service further expands the list of options available to customers through the bank’s various digital channels and enhances banking convenience leading to reduce waiting times when visiting branches.

The new features enable customers to apply digitally for a number of loan facilities across various categories such as Personal, Vehicle, Marriage, Travel, Educational, and Health and Beauty loans. Customers may also apply online for a variety of credit cards including Visa Infinite credit card, Gold credit card, Oman Air credit card, Lulu credit card, Al Jawhar Visa Platinum credit card, Asalah Visa Signature credit card and the Private Banking Visa Infinite credit card according to the eligibility norms for the same.

To apply for a product, the customer needs to log into their Internet or Mobile banking and go to “Accounts > Apply for New Products” and choose the appropriate loan or card and follow instructions to complete the application process by updating the details required. Once the application is submitted successfully, the customer will get a confirmation SMS and email containing the Application Reference Number on their mobile phone as well as the email id registered with the bank. The customer should then visit the branch selected during the submission process within 5 days and submit all the required documents to complete the process.

Speaking on the occasion, Abdulnasir N. Al Raisi, General Manager, Personal Banking, Bank Muscat, said: “Bank Muscat is committed to provide innovative services that are in line with the latest technological developments. This new feature will allow our customers to use their Internet or Mobile banking to experience the power of banking convenience in line with our strategy of serving our customers better, every day. In fact, our customer-centric strategy is one of the key pillars that Bank Muscat is proud to have initiated in our continuing efforts to improve and enhance customer experience and achieve our strategic goal of sustainable and long-term relationships within the community that we serve.”

The new service is yet another addition to the bank’s growing portfolio of customer-centric products, services and features, which are being constantly launched. Recent additions include Soft Token App for the approval of Internet Banking transactions, view access for minor accounts, payment to Bangladesh wallet, Speed transfer to Egypt, Friendi mobile Top Up, payment to government for Excise Tax and Corporate income Tax, online password reset for Corporate customers, VAT statement for Corporate customers, Group Bill Payments which allows user to submit multiple Bill Payment transactions in single click, setting SMS Language instantly by Internet Banking & Mobile Banking, performing QR payment by doing a phone shake, register online customer feedback, ONEIC prepaid electricity payment, MEDC electricity prepaid & post-paid payment, National Finance Loan Installment payment, OpenSooq payment and payments to new educational institutes.

As the leading financial services provider in the Sultanate for the last four decades, Bank Muscat has the largest banking network in Oman with 146 retail banking branches. With over 800 ATMs, CDMs and FFMs and state-of-the-art Internet and Mobile Banking, customers can meet the vast majority of their financial needs 24/7 from the ease of their homes or offices. Please call 24795555 or visit https://www.bankmuscat.com for more details.