MUSCAT: Consumers in Oman have received over OMR 16 million back in total as a result of customer complaints against businesses during the last nine years, the Consumer Protection Authority (CPA) said.
Hamoud bin Said Al Jabri, Director General of Consumer Services and Market Monitoring at CPA said from January 2012 to June 2021, over OMR 3.5 million was collected from violators as fines.
Since CPA’s establishment in 2011 until the third quarter of this year, the number of complaints received was 96,042. The number of violations recorded by CPA since its establishment till Q3 2021 and referred to the Public Prosecution for decisions was 53,882.
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Meanwhile, CPA launched an initiative to use technology and artificial intelligence to monitor the markets across the governorates of Oman through “The initiative will facilitate market control and save time and effort,” Al Jabri added.
