MUSCAT: Meethaq, Islamic banking from Bank Muscat, has launched an automated process for PIN creation and resetting for all its debit and credit cards. The new e-PIN feature allows Meethaq customers to create or reset their PIN conveniently in just a few simple steps through the Call Centre (IVR) or ATMs. What this means is that customers no longer need to wait for a physically printed PIN to be collected from the branch or sent by post.
Customers can, instead, visit their nearest Meethaq ATM to create or reset their PIN. After inserting their credit or debit card into the ATM, they should choose the ‘Create PIN’ option. A one-time passcode (OTP) will be immediately sent to their registered mobile number to authenticate the transaction. The customer will then have to enter the OTP on the ATM screen following which they can set a new 4 digit number of their choice as the PIN. They will receive an SMS confirmation on successful completion of the process.
A customer can also create or reset their card PIN by calling the Call Centre on 24656666 from his or her registered mobile number and select the ‘Create or reset PIN’ option using the Interactive Voice Response (IVR) system. The customer will then need to enter their 16-digit card number followed by its expiry date following which they will receive an OTP on their registered mobile number. They have to press 1 to enter the OTP after which they have to set a new 4 digit PIN of their choosing. The customer will receive a confirmation SMS once the PIN has been successfully generated.
By automating the process of PIN creation and resetting, Meethaq has once again ensured that it responds to customer requirements in a proactive manner. The leading Islamic banking window in the country constantly innovates and puts into practice new cutting-edge technology in the hands of all its customers to facilitate convenient and secure banking.
For Meethaq, distinguished customer service has always been paramount. The commitment to customers is the key to achieving strategic objectives, thereby establishing sustainable, long-term business relationships in communities where the bank operates. Meethaq has adopted the best practices in Islamic banking and finance worldwide to combine a robust model which protects customers and complements the Islamic banking industry. Every Meethaq product goes through the process of Shari’a compliance certification by the Shari’a Supervisory Board and is created in line with the guidelines of the Central Bank of Oman.