MUSCAT: More than 15 days have passed. But yet thousands of passengers who had booked tickets on IndiGo flights from Muscat to Kochi, Kerala, have not got their money refunded.
IndiGo, the budget airline, has stopped its operations from March 31, 2019, without any notification to travellers and when the passengers made calls to the airline office, they were told that they will be paid in two installments within 7 days.
However, it has not happened. “It seems we have lost that money. Can we file a lawsuit against the airline? We are planning to approach the Omani consumer court,” a passenger who had booked a ticket to fly to Kochi in June on IndiGo said.
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The passenger had purchased the one-way ticket for RO60. Now, as the flight is cancelled, he is being forced to purchase a fresh ticket in another airline by shelling out RO115 for the same destination.
A family too had purchased ticket for RO300 have been forced to purchase a fresh ticket for RO700 to the same destination as they couldn’t defer their travel.
The passengers when contacted the airline’s call center regarding the refund, they informed him that the pay will happen soon.
“But it is not happening now. If they had route cancelation plans, then why did they issue tickets,” the passenger asked.
“Now, we are forced to call them again and again for a refund,” the passenger added.
The airline’s flights to the southern Indian city of Calicut from Muscat too were discontinued last year.
The carrier operated its last flight from Muscat to the western Indian city of Ahmedabad on February 28.
Indigo had started flying to Ahmedabad on November 1, 2018, with four weekly flights.
Indigo now only operates flights to the western Indian city of Mumbai from Muscat.
Also, India’s struggling private airline Jet Airways discontinued its service on the Muscat-Delhi route from last December.