MUSCAT : As per a statement from the Consumer Protection Authority, the consumer entered into a written agreement with the establishment for the construction of the front structure of his house, outlining specifications and timelines based on an approved building plan.

Despite receiving a payment of RO 4617, the company failed to complete the agreed-upon work, causing a significant delay of approximately three months.

After attempts to resolve the issue with the company’s management proved unsuccessful, the consumer filed a complaint with the Consumer Protection Authority in Sohar. The complaint alleged that the company violated Article 23 and Article 39 of Oman’s Consumer Protection Law (Royal Decree No. 66/2014). These articles mandate service providers to deliver services according to the agreed-upon specifications and timeframe. They also require providers to offer refunds or compensation in cases of failure to deliver as promised.

The court, following a review of the evidence, found the company’s representative guilty of the misdemeanor of failing to provide proper service. As a result, the court ordered the representative to reimburse the consumer the full amount paid, RO 4617 as well as RO 300 as compensation for the inconvenience caused by the delay and coverage for all legal fees and expenses incurred by the consumer during the case.

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